News

We wrote recently about how a claims backlog compounds — a handful of failed claims a day quietly turning into months of aged AR. The math is simple once you see it. Finding it in your own numbers is the hard part. That's what our next live session is for. 40 minutes, real anonymized claims data from multiple practi…

They stack on top of tomorrow's 100 new claims. Keep that up for a week and your team is reworking yesterday's denials instead of getting today's claims right — which drags the acceptance rate down further, and grows the backlog further still. Alpha Dental saw this run in reverse. Across its 18 practices, tightening…

If your denial rate looks fine on a monthly report, that's exactly why the 90+ bucket keeps growing. Every stage of the revenue cycle loses a little — a missed eligibility check, a denial nobody worked, a claim with no follow-up cadence. None of it looks urgent in the moment. It just quietly ages until it's sitting…

The amount that lands isn't always what you were owed — payment posting is the one step that catches that gap, or lets it disappear. Payers under-reimburse more than you'd think, and nothing flags it. It just posts as "paid in full," and a few dollars short on hundreds of claims adds up to real money you already ear…

Almost none track the gap between what gets denied and what never had a chance — the rejections that die quietly before a payer even reads them. That's the gap our next live session digs into: "The 90+ Bucket Isn't an AR Problem. It's a Symptom." In 40 minutes, using real (anonymized) claims data across multiple pra…

" are two different questions — and most front desks only have time to answer the first one. Whiter Family Dentistry found that out the hard way. Bundled RCM tools said eligibility was verified, but the team was still on the phone with payers every morning, and claims kept coming back denied on frequency limits, exh…